Introduction

This Privacy Notice outlines the policies and procedures regarding the collection, processing, and protection of your personal data by Superc Learning Pvt Ltd ("Superc Learning," "we," "us," or "our"), a company registered in Bhopal, M.P., India. We are committed to safeguarding your privacy and ensuring the security of your personal data. By using our website and engaging with our general enquiry processes, you consent to the collection and processing of your personal data as described in this Privacy Notice.

As per the provisions of the General Data Protection Regulation ("GDPR"), Superc Learning Pvt Ltd acts as both the Data Controller and Data Processor, depending on whether the data is directly inputted by parents or uploaded by a school (enterprise client). Please carefully review the following information to understand how we handle your personal data and our practices regarding its treatment.

Your Personal Information

Information We collect from You

We collect and process some or all of the following types of information from you:

• Information provided during user account creation (for pupils, parents, or teachers), such as name, parent's name, email address, phone number, postal address, age, gender, current school, intended school, and exam date. Please note that by creating an account, you confirm that you have the authority and consent of the relevant data subjects, or their parent or guardian, to do so.
• Information submitted during enquiries, including details provided through our enquiry form, email, phone calls, or any other method. This may include personal details like name, email address, phone number, postal address, role, organization, and specific requirements or details related to the enquiry.
• Records of any communication with us if you contact us for any reason.
• Details of all activities conducted through our Services.
• Information about your visits to the Superc Learning Pvt Ltd website, including traffic data, location data, weblogs, referral sources, and accessed resources.

Information We Collect From Other Sources

We have the facility to link the data you provide to Us, with other publicly available information about you that you have published on the Internet – this may include sources such as government departments, local authorities, LinkedIn and other social media profiles.

Uses Made Of Your Information

Lawful basis for processing

We rely on legitimate interest as the lawful basis on which We collect and use your personal data. Our legitimate interests are the fulfilment of commercial arrangements with organizations interested in engaging Our business.

Purposes of processing

We use information held about you in the following ways:

• On the basis that there is a contract between Us and you. We process your data in order to fulfil this contract.
• Pupil, parent and teacher information will be used to create individual logins for each user, allowing them to access Our platform. This will enable teachers to explore content, assign tasks and review progress. It will enable parents to review progress and amend pupil and parent account details. It will enable pupils to access content, and to have their performance tracked for analysis by teachers and parents.
• To communicate with you in response to enquiries
• To enhance any information that we receive from you with information obtained from third party data providers.
• To help improve the usefulness and effectiveness of our website and marketing channels
• To provide you with further information on how to set up an account
• Processing payments. All payments are processed by ccavenue payment gateways, we wont store any payment related information all will be handled by the third party payment gateways.

How We Store Your Personal Data

Security

We take appropriate measures to ensure that all personal data is kept secure including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where We are legally required to do so.

The transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data.

Where We store your personal data

Where We store your personal data in our own systems and on the cloud, within the Asia pacific.

If you would like further information please contact Us via enquiries@thesuperc.com. We will not otherwise transfer your personal data outside of the region or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

How long we keep your personal data

We will hold the records for a period of 6months, in order to satisfy Our legal obligations, including those related to the procurement of public contracts.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• access to your personal data and to certain other supplementary information that this Privacy Notice is already designed to address
• require Us to correct any mistakes in your information which We hold
• require the erasure of personal data concerning you in certain situations
• receive the personal data concerning you which you have provided to Us, in a structured, commonly used and machine-readable format
• object at any time to processing of personal data concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal data otherwise restrict our processing of your personal data in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws.

Further information

If you have any questions, comments or complaints about this Notice or wish to: (i) exercise any of the rights described above; (ii) make any other type of request in relation to the processing of your Data; or (iii) report a concern or complaint related to the processing of your Data; you should contact: enquiries@thesuperc.com

We hope that we will be able to address any of your requests. However, you have the right to make a complaint about the processing of your personal data.

Cookie Statement

‘Cookies' are small text files that are stored by the web browser on your computer or mobile phone. Websites use these files to store information such as personalisation details or the contents of a shopping basket.

What cookies are used on this website?

We use cookies on www.thesuperc.com for statistical purposes to track how many unique users we have and how often they visit our website (see ‘Google Analytics' below). Data we collect includes which of our pages are most frequently visited, and we use this information to continually improve our website. The data collected and stored is anonymous and does not contain any personal data or identify you.

We may also use targeting/advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

We also use cookies to keep you logged into Our website.

How do I turn cookies off?

If you wish, you can disable cookies from your browser and delete all cookies currently stored on your computer. However, this may prevent websites that you visit from working correctly.

Log Files

The SuperC Pvt Ltd. follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, SuperC Pvt Ltd Learning uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

• Google https://policies.google.com/technologies/ads
• Facebook https://www.facebook.com/policies/ads
• Twitter https://business.twitter.com/en/help/ads-policies.html

By using our website, you hereby consent to our Cookie Policy and agree to its Terms and Conditions.

Please note other websites to which this website may be linked, may also make use of their own cookies.

Safeguarding Policy

The purpose and scope of this policy

The purpose of this policy statement is:

• to protect children and young people who receive SuperC Pvt Ltd Learning’s services from harm. This includes the children of adults who use our services
• to provide staff and volunteers, as well as children and young people and their families, with the overarching principles that guide our approach to child protection.

This policy applies to anyone working on behalf of SuperC Pvt Ltd

Learning, including senior managers, paid staff, volunteers,sessional workers, agency staff and students.

Legal framework

This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect children in the India. A summary of the key legislation is available on the government website.

Policy

We believe that:

• children and young people should never experience abuse of any kind
• we have a responsibility to promote the welfare of all children and young people, to keep them safe and to practise in a way that protects them.

We recognise that:

• the welfare of children is paramount in all the work we do and in all the decisions we take
• all children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have an equal right to protection from all types of harm or abuse
• some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues
• working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare.

We will seek to keep children and young people safe by:

On the SuperC Pvt Ltd Platform:

• having a safe and confidential method for children to report problems which is constantly monitored via our platform.
• making sure that children, young people and their families know where to go for help if they have a concern
• ensuring that any concerns are escalated to the appropriate authorities
• valuing, listening to and respecting children
• appointing a nominated child protection lead for children and young people, a deputy and a lead trustee/board member for safeguarding
• adopting child protection and safeguarding best practice through our policies, procedures and code of conduct for staff and volunteers
• developing and implementing an effective online safety policy and related procedures
• providing effective management for staff and volunteers through supervision, support, training and quality assurance measures so that all staff and volunteers know about and follow our policies, procedures and behaviour codes confidently and competently
• recruiting and selecting staff and volunteers safely, ensuring all necessary checks are made
• recording, storing and using information professionally and securely, in line with data protection legislation and guidance
• using our safeguarding and child protection procedures to share concerns and relevant information with agencies who need to know, and involving children, young people, parents, families and carers appropriately
• using our procedures to manage any allegations against staff and volunteers appropriately
• creating and maintaining an anti-bullying environment and ensuring that we have a policy and procedure to help us deal effectively with any bullying that does arise
• ensuring that we have effective complaints and whistleblowing measures in place
• ensuring that we provide a safe physical environment for our children, young people, staff and volunteers, by applying health and safety measures in accordance with the law and regulatory guidance
• building a safeguarding culture where staff and volunteers, children, young people and their families, treat each other with respect and are comfortable about sharing concerns

During our online group lessons:

• constant supervision during online lessons by a member of the The superc team (the ‘Co-Trainer’) as well as the teacher leading the session
• preventing the sharing with attending children of any private details beyond the first name of any The SuperC employee or associate
• always gaining parental consent if a child’s camera will be on for interactivity purposes during an online lesson
• collecting physical addresses of all live lesson attendees
• preventing the interaction between children in an unsupervised environment
• monitoring all interactions through the teacher and co-trainer
• recording all interactive lessons for safeguarding purposes, before permanently deleting any recordings within two weeks
• children are expected to maintain classroom level behaviour during online lessons and we recommend supervision by parents to ensure behaviour
• Conducting background checks of all teachers and Co-Trainers who participate in live lessons

During our 1:1 tutoring sessions:

• providing guidance and assistance to all our tutors involved in 1:1 sessions with children on safeguarding best practice
• having a reporting system in place for our tutors to raise any concerns
• providing this document and other resources to parents
• children are expected to maintain classroom level behaviour during tutoring sessions and we recommend supervision by parents to ensure behaviour
• conducting background checks of all tutors hired to represent SuperC

Before our 1:1 tutoring sessions:

• ask parents to provide client managers with two contact telephone numbers, child’s DOB, child’s school, current address and an emergency contact number

Staff safeguarding

We take the safeguarding of our staff incredibly seriously. Any kind of harassment, abuse, bullying or discrimination directed towards a member of the SuperC team is unacceptable and will not be tolerated. Reports of any and all instances of harassment will be investigated and may result in the termination of the tuition contract.

Contact details

Nominated child protection Member

Name: Mani Saxena

Email: Mani.Saxena@thesuperc.com

Data Protection

What is Data protection?

Data practices in Families apps

Data Protection Policy

At Superc Learning Pvt Ltd ("SuperC"), we are committed to safeguarding the privacy and protecting the personal data of our users, especially children and individuals of unknown age. This Data Protection Policy outlines our practices regarding the collection, use, and protection of personal data in compliance with relevant laws and regulations, including the General Data Protection Regulation (GDPR) and the Children's Online Privacy Protection Act (COPPA).

1. Collection of Personal Data

We only collect personal data from children or users of unknown age that is necessary for providing our educational services. The following types of personal data may be collected:

• Name
• Email address (for communication purposes)
• Age (if provided by the user)
• Other information voluntarily provided by the user or their parent/guardian

We do not knowingly collect sensitive personal data from children or users of unknown age, including but not limited to Android advertising ID (AAID), SIM serial, build serial, BSSID, MAC, SSID, IMEI, or IMSI.

2. Use of Personal Data

Personal data collected is used solely for the purpose of providing and improving our educational services. This may include:

• Personalizing user experiences
• Responding to enquiries or support requests
• Analyzing usage patterns to improve our services
• Complying with legal obligations

3. Protection of Personal Data

We implement appropriate technical and organizational measures to ensure the security and confidentiality of personal data, including encryption, access controls, and regular security assessments. Access to personal data is restricted to authorized personnel only and is used strictly for legitimate purposes.

4. Compliance with Regulations

We comply with all relevant data protection regulations, including GDPR and COPPA. For apps targeting children, we ensure that access to Android advertising ID (AAID) is disabled in compliance with Google Play services permissions. Developers are encouraged to use app set ID for analytics purposes.

5. Parental Consent and Control

For children under the age of consent, parental consent is required before collecting any personal data. Parents or legal guardians have the right to review, edit, or delete their child's personal data upon request. We provide mechanisms for parents to exercise control over their child's data and to contact us with any concerns or inquiries.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the purpose is fulfilled, personal data is securely deleted or anonymized to prevent identification.

7. Updates to the Data Protection Policy

This Data Protection Policy may be updated periodically to reflect changes in regulations or our practices. Users will be notified of any significant changes, and their continued use of our services constitutes acceptance of the updated policy.

8. Contact Information

For any inquiries or concerns regarding data protection or this policy, please contact us at contactus@thesuperc.com.

By using our services, users and parents/guardians acknowledge that they have read and understood this Data Protection Policy and consent to the collection and use of personal data as outlined herein.

Families Policies for TheSuperC Pvt Ltd

At TheSuperC Pvt Ltd, we are committed to providing safe, high-quality content for families and children on Google Play. Our apps are designed with the well-being of families in mind, and we adhere to the following policies to ensure a positive and secure experience for all users:

1. Compliance with Legal Requirements:

• We comply with all applicable laws and regulations regarding the protection of children's privacy and online safety. We advise developers to consult with legal counsel to determine any age-based restrictions or obligations that may apply to their apps.

2. Appropriate Content:

• Our apps are designed to be suitable for users of all ages, including children. We ensure that our content is age-appropriate, educational, and enriching for families.

3. Safety and Security:

• We prioritize the safety and security of our users by implementing robust measures to prevent unauthorized access, protect personal data, and create a safe environment for interaction and exploration within our apps.

4. Transparency and Parental Controls:

• We provide clear and transparent information to parents and guardians about our apps, including any interactive features, in-app purchases, or advertisements. We empower parents with tools and controls to manage their children's access to our apps and monitor their usage.

5. Expert Approved Program:

6. Continuous Improvement

• We are committed to ongoing evaluation and improvement of our apps to meet the evolving needs and expectations of families. We regularly review and update our policies, features, and content to ensure the best possible experience for our users.

Data Controllers and Data Processors

Schools are the data controllers of staff and pupil-related data. The data controller is the person or organisation that determines what data is extracted, what purpose it is used for and who is allowed to process the data. GDPR increases the responsibility schools have to inform pupils and parents about how their data is being used and by whom. SuperC Pvt Ltd is the data processor of staff, parent and pupil data when this data has been uploaded by a school. This is data we are trusted with but do not control.

SuperC Pvt Ltd Learning is the data controller of parent and pupil data that has been uploaded and managed by parents directly onto the SuperC Pvt Ltd Learning platform.

How we comply with GDPR

• Cloud Hosted
• We are fully hosted in the cloud in servers based within the asia pacific.
• No Third Parties – We do not share any personal data with third parties.
• Bank Level Encryption
• We encrypt your data in Transit and At Rest using bank-grade 256-bit SSL.
• Permission-based Access – Schools have full control over which users have access to which data.
• Secure logins – Every user has secure logins with logouts facility after periods of inactivity.
• Easily retrievable data – Schools can easily download all data that SuperC Pvt Ltd Learning holds about a pupil, parent, teacher or school.
• Permanent deletion of data – All users can make subject access and/or right to be forgotten requests by contacting enquiries@thesuperc.com
• Sanitised data – all pupil data is sanitised before use by internal staff for data analysis and machine learning.

Legal Statement

Legal Policy for TheSuperC Pvt Ltd: Registration on Google Play Store and Website

Access and Use:

Access to and use of TheSuperC Pvt Ltd site and mobile application (hereinafter collectively referred to as the "Platform") is subject to the following terms and conditions and the laws of the land.

Scope:

1. TheSuperC Pvt Ltd provides an online platform for learning and tutoring services under the domains Thesuperc.com, app.thesuperc.com.
2. These Terms and Conditions (T&Cs) apply to all persons registered on the platform as Users and regulate their rights and obligations.
3. Any deviations from these T&Cs must be expressly agreed to in writing by TheSuperC Pvt Ltd to be valid.

Subject of the Contract, Service Description:

1. Users and Tutors can arrange online Video Lessons via the Platform or through SuperC Pvt Lrt Learningclient management.
2. Tutor Contracts are concluded directly between Users and Tutors. SuperC Pvt Lrt Learningfacilitates the arrangement of Tutor Contracts but does not become a party to them.
3. SuperC Pvt Lrt Learningmay offer additional services via the Platform but is not obligated to do so.

Registration, Consent of Legal Representative:

1. Use of the Platform requires a subscription to Atom Home/Nucleus, and registration implies agreement to these T&Cs.
2. Users must provide accurate information during registration and update it promptly.
3. TheSuperC Pvt Ltd reserves the right to refuse registration or exclude registered Users without giving reasons.
4. Registration is open to all ages, but Users must be at least 14 years old to use chargeable services.

Tutor Contract for Video Teaching, Purchase of Credits:

1. Tutor Contracts are concluded by purchasing credits for Video Lessons via the Platform.
2. SuperC Pvt Lrt Learningfacilitates credit payments and is authorized to accept payments on behalf of Tutors.
3. Users make a binding offer to conclude a Tutor Contract and purchase credits, which SuperC Pvt Lrt Learningconfirms.

Video Lessons, Automatic Extension:

1. Tutor Contracts may involve packages of lessons to be consumed within a certain period.
2. Prices may vary based on the package selected.
3. Contract renewal occurs automatically unless the User notifies SuperC Pvt Lrt Learningof non-renewal.

Rights and Obligations of Users:

1. Users agree to payment deductions for Video Lessons and to keep access data confidential.
2. Users must notify SuperC Pvt Lrt Learningof any suspected unauthorized account activity.
3. Users can reschedule lessons up to 24 hours in advance without cost.

Information about Tutors:

1. Tutors indicate subject areas for Video Lessons during registration.
2. Users have no right to specific Tutors, and availability is based on Tutors' indicated times.
3. Tutors are independent contractors and not employees of SuperC Pvt Ltd Learning.

Use of Platform:

1. SuperC Pvt Lrt Learningprovides the Platform 24/7 but does not guarantee error-free operation.
2. The Platform and its content are copyrighted and may not be used beyond agreed rights without prior consent.
3. Users agree not to distribute prohibited content or use data analysis tools on the Platform.

Warranty, Withdrawal from Tutor Contract:

1. Users may complain about unsatisfactory Tutor Contracts to SuperC Pvt Lrt Learningfor mediation.
2. Users have the right to revoke Tutor Contracts within 14 days of conclusion, subject to conditions.

Liability:

1. SuperC Pvt Lrt Learningis not liable for Tutors' obligations or damages related to Tutor Contracts.
2. Users are responsible for content posted on the Platform and linked websites.

Exemption from Liability:

1. Users indemnify SuperC Pvt Lrt Learningfrom liability for claims arising from User-posted content.

Right of Revocation for Users (Tutor Contract):

1. Users may terminate Tutor Contracts within 14 days of conclusion, subject to conditions.

Contract Duration/Termination:

1. Tutor Contracts may be terminated under specific circumstances.

Applicable Law, Place of Jurisdiction:

1. These T&Cs and agreements with SuperC Pvt Lrt Learningare subject to the court of England and Wales.

Final Provisions:

1. Deviating written agreements take precedence over these T&Cs.
2. Invalid provisions do not affect the validity of the remaining T&Cs.
3. Provisions and rights from these T&Cs may not be transferred without written consent.

Refund Policy

At Superc Learning Pvt Ltd ("Superc"), we strive to ensure your satisfaction with our services. If you are not entirely satisfied with your purchase, we're here to help.

Money Back Guarantee

We offer a 14-day money-back guarantee on all purchases made directly through our website or mobile application on Google Play Store. If you are not satisfied with our services for any reason within 14 days of your purchase, you may request a full refund.

Refund Procedure

To request a refund, please contact our customer support team at enquiries@thesuperc.com within 14 days of your purchase. Please provide your order details and the reason for your dissatisfaction.

Once your refund request is received and approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exceptions

Please note that certain conditions may apply to refund requests:

1. Refunds are only applicable to purchases made directly through our website or mobile application on Google Play Store. If you made a purchase through a third-party platform, please refer to their refund policy.
2. Refunds will not be issued after the 14-day period has expired.
3. Refunds are not applicable to services that have been fully utilized or expired during the refund period.
4. Refunds are not applicable to any purchases made using promotional codes, discounts, or special offers unless otherwise stated.

Contact Us

If you have any questions or concerns about our refund policy, please feel free to contact us at enquiries@thesuperc.com. We are here to assist you and ensure your satisfaction with our services.